request a service call

Please fill out the form below so we can respond to you as soon as possible.
Required fields are marked by this icon .  They must be filled in for request to work.

organization name
contact name
phone number
alternate phone number
email address
street address
city, state,zip
description of problem and comments
rates	I have agreed to the rates posted below. (rates have been updated)
terms	I understand that payment is due upon completion and cannot be put on account or billed later.

Service Call Pricing
Pricing is for labor only.  Any equipment/parts used will be approved by customer and charged separately.  Service Calls must be paid for upon completion of work and cannot be put on account or billed.

Basic Service Call
   $225 for 1^st hour
   $75 for any part of each additional hour
 per technician with tool bag M-F 9am-5pm
 Scheduled for next available day (7-10 days)

Urgent Service Call
   $350 for 1^st hour
   $100 any part of each additional hour  
 per technician with tool bag M-F 9am-5pm
 Will be scheduled within next 3 business days

Emergency Same day Service Call
   $525 for 1^st hour
   $125 any part of each additional hour   
 per technician with tool bag M-F 9am-5pm
 Will be scheduled as possible same day

Additional charges for ladders, scaffolding, or lifts
Requires Van and up to 12’ Ladder - add $200

Requires Truck and 13’ or taller ladder and/or scaffolding - add $300 + 2^nd technician fee

20’or higher lift – add $500 + 2^nd technician fee

Warranty Service Calls
Sound Principles warranties our installation parts and labor for one year after job completion.  Equipment failure due to lightning, power surge, or end-user tampering is not covered under warranty, and is subject to normal manufacturer, service repair station and or Sound Principles service call rates.  Equipment warranty is honored by the manufacturer to the customer. The customer is responsible for handling all issues related to sending equipment back to manufacturer for warranty repair. Normal service call rates will apply if Sound Principles /The Show Business come to the customer’s location and remove the equipment to send back to manufacturer and then return to customer. The customer will also be charged the shipping related to sending the equipment to the manufacturer.  If customer is uncertain, Sound Principles will determine on-site whether or not the service call qualifies as being under warranty and or if the equipment has to be turned in to a certified service center to determine it’s eligibility for coverage under warranty.